While our loyalty and commitment is to the Association Board of Directors, our day to day responsibility is to the Owners and Residents. It is our belief and philosophy that the property should always be maintained in the best condition possible within the budget, accounting to Owners and the Board should be timely, accurate and easily understandable, and communications should be open and timely so that the needs of both the Board and the Owners are met.
The Board is provided accurate accounting reports and property status reports monthly. In addition to the monthly reports, the designated Board members can log in to the Association Portal which providesthem a real-time look at the full accounting systems, bank balances, expenditures, work orders, budgets, etc. There is no waiting for information and there is no doubt that communications is open, transparent and timely.
The Owners are also provided a monthly statement of their account showing outstanding balances for dues and other charges which may have been incurred as well as payment amounts year-to-date. FCMM can also provide Owners with ala carte options making our management, marketing, leasing, maintenance and accounting services separate contracts; thus assuring a continuity of quality through-out the property and quality residents occupying the property.
Residents will receive assurances that we will treat and respect their unit as their home. Residents and Owners can submit and track work orders on-line keeping them informed 24-hours a day and avoiding the necessity of multiple calls to the office. Residents can review their account and make payments on-line whenever they wish. This creates an environment of responsibility and accountability.
Our goal is to provide you with the best accounting services and to manage your properties as efficiently and effectively as possible. Our team has invested in a complete and modern software solution. FCMM is excited to share several of the AppFolio capabilities and how they will benefit your Association, Owners and Residents!